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An editing tool can help customer-facing teams communicate clearly, efficiently, and politely
Let’s take a closer look at each of these two apps to determine which is the
Sapling is an AI writing assistant specifically designed with customer support in mind
Like most grammar checker apps on the market, Sapling will check all your customer communication for spelling
Sapling has text snippets and autocomplete features to speed up your team’s communication times
The autocomplete feature learns the more you use it and will make suggestions to improve consistency in
Does your business use live chat? The enterprise version of Sapling supports live chat systems so every
You can collect various metrics about your customer communication
Because Sapling is so focused on interactions with customers, there are several things it lacks
Sapling’s writing assistant also won’t help much with your other business writing
It’s not designed to help with inter-team communication, business reports, non-sales or non-support emails, copy, or
Sapling has a decent limited version, but you can only save 20 snippets, and there’s no team
But for any larger teams, you’ll need to get an enterprise pricing quote
Grammarly is a well-known grammar checking tool, and they have a business option, too
Grammarly Business combines the grammar checker with features similar to Sapling
The grammar checker with Grammarly Business does offer more robust suggestions than Sapling, like style suggestions and
The tone check feature goes a step further for Grammarly Business users
Standardize communication even more with a custom style guide
Grammarly Business also comes with a text snippets feature, so you can quickly add commonly used information
There’s a team analytics dashboard to collect data about customer communication
The pricing structure of Grammarly Business is beneficial for companies that have more than one employee but
So, which app is better: Grammarly Business or Sapling? It really depends on your business needs
Sapling claims that an independent study proved they find up to 60% more spelling and grammar mistakes than
On the other hand, Grammarly offers more style suggestions than Sapling to improve clarity
If you’re looking for a solution to improve all business communications, the clear winner is Grammarly
However, if you need great customer service analytics and potential support communication issues for managers to be
Go for Sapling if your support team’s general writing skills are fairly strong
Both apps offer text snippets for canned responses, but Sapling’s autocomplete feature can be a huge
ProWritingAid is a writing tool that does more than just offer suggestions
ProWritingAid checks for grammar, spelling, and style suggestions
But we’ll go a step further and offer advanced suggestions for the exact type of document
Choose from documents like general emails, sales emails, reports, case studies, job descriptions, and more
ProWritingAid also has a snippets tool and allows you to set up a custom style guide
This allows you to have excellent written communication on company messaging platforms, word processors, or anywhere else
ProWritingAid is even HIPAA-compliant for healthcare agencies
But the best part is you get all that and more for cheaper than either Sapling or
For larger organizations, you can also purchase an Enterprise license